Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from https://eu.ehaho.com/ (the "website").

Personal information we collect: Order details including name, email, phone number, shipping address, billing address, account number, and last 4 digits of credit card number.

When you visit the site, we automatically collect certain information about your device, including information about your browser, IP address, time zone, and some cookies installed on your device. In addition, when you browse the site, we collect information about the individual pages or products you visit, the websites or search terms that referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as "Device Information".

We collect Device Information through the following technologies:

  • "Cookies" are data files placed on your device or computer that typically contain an anonymous, unique identifier. For more information about cookies and how to disable them, please visit http://www.allaboutcookies.org.
  • "Log files" track actions that occur on a website and collect data including your IP address, browser type, internet service provider, referring/exiting pages, and date/time stamp.
  • "Web beacons", "tags" and "pixels" are electronic files that record information about how you browse the site.

In addition, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card number), email address, and phone number. We refer to this information as "Order Information".

When we talk about "personal information" in this Privacy Policy, we are referring to the Device Information and Order Information.

1. How do we use your personal information?

We use the order information we typically collect to fulfill any orders placed through the site (including processing your payment information, arranging for delivery, providing you with an invoice, and/or order confirmation). In addition, we use this order information to communicate with you; to screen our orders for potential risks or fraud; and to provide you with information or advertising related to our products or services where it is consistent with the preferences you have shared with us.

We use the device information we collect to help us screen for potential risks and fraud (particularly your IP address), and more generally to improve and optimize our website (e.g., by analyzing how customers navigate and interact with the site to evaluate the success of our marketing and advertising campaigns).

2. How do we share your personal information?

In order to ship physical goods to you, we need to provide your contact information to third party logistics companies.

We share your personal information with third parties to help us use your personal information as described above, including:

  • Providing users' email addresses to Google and Facebook for remarketing advertising.
  • Syncing users' email addresses to marketing tools such as Klaviyo, Privy, Smile, ReferralCandy, Bazaarvoice, Hulk Form Builder and Judge.me.

For example, we use Shopify to power our online store — you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use this site — you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to subpoenas, search warrants, or other lawful requests for information we receive, or to otherwise protect our rights.

3. Targeted Advertising

As described above, we use your personal information to provide you with targeted advertising or marketing news that we believe may be of interest to you. More information about how targeted advertising works can be found on the education page of the Network Advertising Initiative ("NAI") at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

4. Opting Out of Targeted Advertising

You may opt out of targeted advertising by visiting the following links:

FACEBOOK — https://www.facebook.com/settings/?tab=ads

GOOGLE — https://www.google.com/settings/ads/anonymous

BING — https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

In addition, you can opt out by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.

Please note that we do not change our site's data collection and practices when we see the "Do Not Track" signal from your browser.

If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. Please note that if you do set your internet browser to reject cookies, you may not be able to access all of the functions of the site.

5. Your Rights (GDPR)

If you are a European resident, you have the following rights regarding your personal information:

  • Right of access — You have the right to request a copy of the personal information we hold about you.
  • Right to rectification — You have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to erasure — You have the right to request that we delete your personal information, subject to certain conditions.
  • Right to data portability — You have the right to receive your personal information in a structured, commonly used and machine-readable format.
  • Right to object — You have the right to object to our processing of your personal information for direct marketing or legitimate interest purposes.
  • Right to restriction of processing — You have the right to request that we restrict the processing of your personal information under certain circumstances.

If you wish to exercise any of these rights, please contact us at hello@ehaho.com. We will respond to your request within 30 days.

Please note that we only process your information in order to perform a contract we may have with you (for example, if you place an order through this website) or otherwise pursue our legitimate business interests as listed above. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

6. Data Retention

When you place an order through this site, we will retain your order information for a period of 5 years from the date of your order, unless you request that we delete it earlier. After this period, your data will be securely deleted or anonymized.

If you have any questions about our data privacy or this privacy policy, or would like to exercise your rights, please contact us at hello@ehaho.com.

7. Children's Privacy

The services are not directed to children and we do not knowingly collect or maintain information from children. If you become aware that someone has provided us with children's personal information, please contact us immediately at hello@ehaho.com.

8. Your California Privacy Rights

California Civil Code Section 1798.83 allows California residents to request from us annually, free of charge, a list of third parties to whom we disclosed personally identifiable information about that California resident during the previous year, and the categories of personally identifiable information disclosed to them. If you are a California resident and you wish to make such a request, please contact us at hello@ehaho.com.

9. Changes

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons.

Last updated: May 2026

10. Contact Information

If you have any questions, comments or suggestions about this privacy policy, please contact us at hello@ehaho.com.