30-Day Money-back Guarantee
30-Day Money-Back Guarantee
We get it — buying lighting gear online means you can’t always be 100% sure until it arrives. That’s why every Ehaho purchase comes with a straightforward 30-day money-back guarantee. If it’s not right for you, send it back and we’ll refund you in full.
What qualifies
- The item is unused and in its original packaging
- All accessories and parts are included
- Your order was placed directly on eu.ehaho.com
- The return is requested within 30 days of delivery
How to return
- Drop us an email at hello@ehaho.com with your order number
- We’ll confirm your return within 1 business day
- Pack and ship the item back, then send us the tracking number
- Your refund will be processed within 3 business days of us receiving it
Need the full details? Head over to our Returns & Refunds page for everything on shipping costs, exchanges, and special cases.
Still have questions? Reach out at hello@ehaho.com — we usually get back within a business day.